Terms of Service

Last updated: August 1, 2026 · This document applies to https://chat.tvmarinternet.com/ and to services provided by TVMar Internet.

1. Acceptance

By accessing https://chat.tvmarinternet.com/ or by booking any service from TVMar Internet, you agree to these Terms of Service. If you do not agree, please do not use the website or our services. You must be at least 18 years old and legally able to enter into a contract to book a session.

2. What we provide

We provide independent technical support, configuration and advisory services for residential internet connections, home networks, streaming devices and related consumer equipment. Support is delivered by telephone, live chat, email, consent-based remote session or, within our published service area, an on-site visit.

We are not an internet service provider. We do not sell internet access, television subscriptions or hardware, and we are not affiliated with, authorised by, endorsed by or sponsored by any provider, platform or manufacturer. Third-party names appear on this site for identification only.

3. Booking, quotations and price

Every engagement begins with a free triage of up to fifteen minutes. Following triage we provide a flat quoted price. Work begins only after you accept the quotation. If, during a session, we discover an additional and separate issue, we stop and quote for it before proceeding. Prices published on the pricing page are exclusive of any applicable sales tax and of the on-site travel charge, which is disclosed in advance.

4. Your responsibilities

• Provide accurate information about your equipment, provider and the symptoms you are experiencing.
• Ensure you are legally entitled to authorise changes to the equipment and accounts concerned.
• Be present with the equipment during a remote session where physical access is needed.
• Maintain your own backups of any data on devices we assist with.
• Provide safe, lawful access to the premises for any on-site visit.

5. Remote access

Remote sessions use session-based screen-sharing software that you initiate and may terminate at any time. You are responsible for closing any confidential material before sharing your screen. We do not install permanent remote-access tools and will never request banking credentials, one-time passcodes or card numbers.

6. Payment

Invoices are issued by email after the work is completed and are due within seven calendar days. We accept major credit and debit cards and ACH bank transfer through our payment processor. Care plans are billed monthly in advance and may be cancelled at any time with effect from the next billing date. Overdue invoices may accrue a late fee of 1.5% per month or the maximum permitted by Kentucky law, whichever is lower.

7. Cancellations and rescheduling

You may cancel or reschedule a booked session at no charge up to two hours before the scheduled start time. On-site visits cancelled with less than four hours' notice, or where nobody is present at the property, may be charged the travel fee. We will always offer a free reschedule where we ourselves cancel.

8. Results and limitations

We commit to skill and diligence, not to outcomes that depend on third parties. Some conditions cannot be resolved by configuration — for example a fault on the provider's line, a failed device, an area-wide outage, a subscription restriction or the physical distance between a property and the nearest infrastructure. Where the cause lies outside our control we will identify it, document it and, in accordance with our Refund Policy, not charge for work that produced no improvement.

9. Intellectual property

All content on this website, including text, layout, graphics, the TVMar Internet name and logo, is owned by TVMar Internet or used under licence and is protected by United States copyright and trademark law. You may view, download and print pages for your own non-commercial reference. Republication, systematic copying or commercial reuse requires our written permission.

10. Acceptable use of the website

• Do not attempt to gain unauthorised access to the site, its servers or any connected system.
• Do not introduce malicious code, scrape at a rate that degrades service, or interfere with other users.
• Do not use our contact channels to send unsolicited commercial messages.
• Do not misrepresent yourself as an employee, agent or partner of this business.

11. Disclaimer of warranties

Except as expressly stated in these terms and to the fullest extent permitted by law, the website and the services are provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the website will be uninterrupted or error free.

12. Limitation of liability

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the services shall not exceed the amount you paid us for the specific engagement giving rise to the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of data, profits, revenue or business interruption. Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

13. Indemnity

You agree to indemnify and hold harmless TVMar Internet and its owner against claims, damages and reasonable costs arising from your breach of these terms or from your unlawful use of the services.

14. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict of law principles. The parties agree to attempt in good faith to resolve any dispute informally by contacting one another first. Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in Bracken County, Kentucky.

15. Changes to these terms

We may update these terms from time to time. The version published on this page at the moment you book applies to that booking. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

Contact about this document

Questions, requests or complaints about this policy should be addressed to James David Clark, TVMar Internet, 184 Hickory Ln, Germantown, KY 41044, USA, by email to admin@chat.tvmarinternet.com or by phone on (205) 723-8091. We aim to acknowledge every written request within two business days.