Service Area
On-site work across Bracken County and the surrounding Ohio River communities. Remote support anywhere in the United States, in your time zone.
Within 40 miles of Germantown, Kentucky
Our workshop and mailing address is 184 Hickory Ln, Germantown, KY 41044, USA. On-site visits are scheduled Monday to Saturday in two-hour arrival windows, and we text when we are fifteen minutes away. A flat $40 travel charge applies and is always quoted before you agree to the booking.
Just outside the list? Ask anyway. If the drive is reasonable we will quote it, and if it is not we will tell you honestly that a remote session gets you the same result for less money.
Check my address
Remote support in every US time zone
Around nine in ten cases never need somebody in the room. A phone call, a photo of the back of your router and a short screen-share usually beats waiting a week for a truck.
Eastern & Central
Live chat and phone from 8:00 to 20:00 ET, Monday through Saturday.
Mountain & Pacific
Late-afternoon and evening slots reserved daily for western time zones.
Alaska & Hawaii
Scheduled by appointment, including early-morning ET starts.
Email everywhere
Sunday and out-of-hours messages answered by 9:00 ET the next working day.
What to expect after you write to us
- Live chatMedian first reply of 18 minutes during support hours.
- EmailAnswered within one business day, usually the same morning.
- PhoneAnswered directly, or a call back inside two business hours.
- Remote sessionSame day when booked before 4:00 PM ET on a business day.
- On-site visitTypically two to four business days, subject to weather and travel.
Not sure whether you need us on-site?
Send your ZIP code and a short description. We will tell you the fastest and cheapest way to get it fixed.