Refund Policy

Last updated: August 1, 2026 · This document applies to https://chat.tvmarinternet.com/ and to services provided by TVMar Internet.

1. The core promise

If, at the end of a paid session, the issue you engaged us for has not measurably improved and the cause is something we could reasonably have been expected to address, we cancel the invoice. If it has already been paid, we refund it in full. You do not need to argue the point; a short email is enough.

2. How to request a refund

• Email admin@chat.tvmarinternet.com within 14 calendar days of the session.
• Include the invoice number, the session date and a sentence describing what is still wrong.
• We acknowledge every request within two business days.
• Where useful, we will first offer to re-open the case at no charge — you are free to decline and take the refund instead.

3. Timescales

Approved refunds are issued to the original payment method within five business days of approval. Card refunds typically appear within three to ten business days depending on your bank; ACH reversals typically take three to five business days. We will send written confirmation when the refund has been issued.

4. Care plans

Monthly care plans may be cancelled at any time and stop at the end of the current billing period; we do not lock customers into notice periods. We do not pro-rate part-months as standard, but if you cancel within 72 hours of a renewal and have not used a session in that period, ask and we will refund that month in full.

5. On-site visits

Where an on-site visit produces no improvement, the labour charge is waived. The $40 travel charge is retained only where the visit went ahead and access was provided; if we could not gain access through our own fault, no charge applies at all.

6. What is not covered

• Hardware you purchased elsewhere on our advice — returns are governed by the retailer's own policy.
• Third-party subscription fees, provider charges or equipment rental billed by someone other than us.
• Situations where the recommended fix was declined and the issue therefore remained.
• Damage caused by changes made by another party after our session ended.
• Requests made more than 14 days after the session, although we will still consider them in good faith.

7. Chargebacks

Please contact us before initiating a chargeback with your bank. We have never yet failed to resolve a billing dispute directly, and a chargeback costs both of us time and fees that a two-line email avoids.

Contact about this document

Questions, requests or complaints about this policy should be addressed to James David Clark, TVMar Internet, 184 Hickory Ln, Germantown, KY 41044, USA, by email to admin@chat.tvmarinternet.com or by phone on (205) 723-8091. We aim to acknowledge every written request within two business days.