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Pricing
Flat rates, published openly, quoted before any work begins. No call-out fee, no hourly creep and no commission from anybody selling you hardware.
Single session
$59 one-off
- Free 15-minute triage first
- Up to 60 minutes of remote work
- One issue, worked to resolution
- All settings documented and emailed
- Free 7-day follow-up check-in
- No charge if we cannot improve it
Most booked
Whole-home audit
$129 one-off
- Everything in a single session
- Room-by-room wireless survey
- Wired and wireless speed report
- Security and firmware review
- Equipment recommendations with budgets
- Written report suitable for your ISP
Care plan
$19 per month
- Unlimited chat and phone support
- Two remote sessions each month
- Priority same-day scheduling
- Quarterly firmware and security check
- Cancel any time, no notice period
- Pause for free while travelling
Prices are in US dollars and exclude any applicable Kentucky sales tax. On-site visits within 40 miles of Germantown, KY add a flat $40 travel charge, quoted in advance.
The fine print, up front
How billing actually works
You are invoiced after the session, not before. The invoice arrives by email from admin@chat.tvmarinternet.com with card and ACH options, and payment is due within seven days. There is no subscription hidden inside a one-off session and no automatic renewal on the audit.
- Triage is free and carries no obligation.
- The quoted price is fixed even if the session runs long.
- If a second issue appears, we quote it separately before touching it.
- Care plans are month-to-month and cancel from the next billing date.
- We never take card numbers by chat, SMS or phone.
Pricing questions
Asked most often about money
How much does a session cost?
Triage is free. A standard remote session is a flat $59, a full home network audit is $129 and ongoing plans start at $19 per month. Full details are on the pricing page, and you always approve the price before any work starts.
What if you cannot fix the problem?
If we cannot improve the issue we do not charge for the session. Our Refund Policy explains exactly how that works, including the 14-day window for re-opening a closed case.
Which payment methods do you accept?
Major credit and debit cards and ACH bank transfer, invoiced after the session. We never take card details over chat and we never ask for gift cards, wire transfers or cryptocurrency — anyone who does is not us.
Is there a charge for the follow-up call?
No. The seven-day follow-up is included in every one-off session and every audit. If the original issue has returned we re-open the same case at no additional cost.
Know the price before you book.
Tell us the symptom and we will name the exact figure in the free triage — nothing starts until you say yes.